Shopify Support Developer Opportunities About the Role We are seeking a skilled Shopify developer to join our team. As a key member of our support team, you will be responsible for providing first-level technical support, troubleshooting critical issues, and escalating as needed. - Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed; - Conduct incident analysis, postmortems, and document resolutions for continuous improvement; - Engage with product management and business partners on system capability, design, and solutions; - Work with development to ensure technical requirements, best practices, performance, and security; - Support project management with effort estimates, planning, and removing technical roadblocks; - Develop key system components, identify reusable modules, and optimize delivery time; - Research platform capabilities and opportunities for the e-commerce roadmap; - Perform code analysis, develop patches, and implement new platform features; - Participate in code reviews, unit testing, and technical validation of updates. This role requires strong problem-solving skills, analytical thinking, and attention to detail. Experience with page performance optimization and secure development practices is highly desirable. Familiarity with front-end caching, CDNs, and request-response flow is also beneficial. Required Skills and Qualifications - 5+ years of Shopify development experience, with knowledge of Shopify Plus; - Solid understanding of the systems development lifecycle (SDLC) and methodologies; - Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment; - Experience troubleshooting site issues using various tools; - Strong verbal and written communication skills; - Ability to work independently and collaboratively in a team; - Patience, empathy, and a customer-first mindset; - Continuous learning mindset and adaptability to new technologies and procedures; - Upper-Intermediate English level. Benefits - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Flextime: Tailor your schedule for an optimal work-life balance by having the options of working from home and going to the office – whatever makes you the happiest and most productive. - A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. How to Succeed If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you.