Who are we? Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success. At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like: Brief Call : Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities! Case study : Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc. As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. We look forward to meeting you! Job description Join our team as a Help Desk Support Officer and be part of a dynamic, international environment where your technical expertise and problem-solving skills will help maintain smooth IT operations across the company. You will be the first line of support for internal users, assisting them in solving IT-related issues and ensuring excellent user experience. Your missions Provide first-level support for incoming queries and issues related to computer systems, software, and hardware. Offer local and remote assistance to internal Mantu employees (staff and consultants). Gather and document user information to determine the nature of issues. Guide users through troubleshooting steps. Escalate critical cases as required. Classify and forward tickets to the appropriate Level II support teams. Strive to resolve issues at Level I whenever possible. Your profile Diploma or bachelor’s degree in Information Systems, Information Technology, Networking, or a related field. 1 to 3 years of experience in Help Desk/Service Desk, General IT Support, or Troubleshooting roles. Strong communication skills and a customer-oriented mindset. Ability to work under pressure and handle multiple tasks simultaneously. Fluent in English (French or another language is a plus). Familiarity with ticketing systems, Windows Server, Active Directory, and Exchange is appreciated. Knowledge of Intune and Microsoft 365 is an advantage. Willingness to thrive in a fast-paced, challenging environment. What we offer A multicultural and international work environment with over 110 nationalities Real opportunities for internal mobility and career progression Continuous learning through our internal training platform A collaborative atmosphere with regular team events and activities Exposure to cutting-edge technologies and impactful projects At Amaris Consulting, we strive to ensure a diverse and inclusive working environment where everyone can thrive. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic. #J-18808-Ljbffr