Manage day-to-day operations for COP Payments and lead a team to achieve business goals. Join a leading global financial services firm and drive operations excellence for COP Payments. As a COP Payments Operations Manager at J.P. Morgan, you will play a key role in managing the day-to-day operations for the COP Payments team. You will work closely with other client operations sites to ensure business goals and objectives are met, and will be responsible for end-to-end process control, team management, and project execution. Job Responsibilities: - Ensure best-in-class BAU execution - End-to-end process responsibility - Respond to routine queries/complaints - Identify process efficiencies and implement solutions - Communicate effectively with key stakeholders - Exercise good judgment and confidentiality - Manage and motivate the team Required Qualifications, Capabilities, and Skills: - Excellent written and oral communication skills - Strong analytical skills - Sound understanding of risk management and audit methodologies - Proven ability to build strong business relationships - Proactive approach to problem solving - Strong project management skills - Knowledge of MS Access, Excel, PowerPoint, and Word Preferred Qualifications, Capabilities, and Skills: - Graduate in finance or accounting - Experience in financial services industry - Expertise in international payment processing operations - Outstanding client management and leadership skills J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.