Skills & Experience: 6-8 years of relevant experience Advanced knowledge of Zoom platform and its integrations. Experience with Zoom API and SDK for customizations and integrations. Proficiency in network troubleshooting related to Zoom (e.g., QoS, bandwidth, proxy, firewalls). Experience with video conferencing hardware and peripherals. Knowledge of security best practices for Zoom deployments. Soft Skills: Excellent analytical and problem-solving skills. Ability to work independently and as part of a team. Proactive in identifying and resolving potential issues. Ability to mentor and guide junior team members. Responsibilities: Provide second-level support for complex Zoom issues. Implement and manage Zoom integrations with other systems. Perform root cause analysis for recurring problems. Develop and maintain technical documentation and knowledge base. Manage Zoom platform upgrades and patches.