Customer Care Representative Responsibilities: - Be customer obsessed. - Manage each call interaction with our customers’ satisfaction as your number one priority. - Identify customers’ needs, clarify information, research every issue and provide solutions. - Inform customer by explaining procedures; answering questions; providing information. - Deliver on commitments, do what you say you will do. - Resolve the customer issue same day, at most within 24 hours. - Always provide correct information to the customer. Listen carefully to understand the true customer question. - Show empathy and respect with each customer interaction. We talk with a smile on our face. Requirements: - High School diploma or equivalent required. - Passion for delivering a stand-out customer experience. - Excellent verbal and written communication skills. - Ability to ask probing questions and problem resolution skills. - Ability to follow instructions for specific customer resolutions tasks. - Ability to work within a high-pressure environment and maintain a positive interaction for the customer. - Intermediate proficiency with PC navigation while providing exceptional customer service. - Ability to read, write, speak and understand the English language in a business environment (85% - 90%). - Ability to read, write, speak and understand the French language in a business environment (85% - 90%). - Financial services or banking background preferred. - Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business. #J-18808-Ljbffr