Customer Experience Consultant - 4PL Apply locationsCO - Bogota posted on Posted 3 Days Ago job requisition id R80781As Lead Logistics Customer Experience Agent, you are responsiblefor a number of assigned Supply Chain (SCM) accounts, taking theresponsibility of the efficient shipment coordination as well asthe correct execution of the Service Level agreed with clients. Your responsibilities: - Professional and efficient coordination ofthe assigned SCM account(s). - Ensure KPI’s, clients’ SOP/IOP/SLAand company’s procedures compliance, focusing always on a highcustomer service level. - Accomplish and monitor the time framegiven by SCM clients at each shipment stage. - Maintain a goodrelationship with External/Internal Customers and suppliers, livingour company values. - Support Lead Logistics Team on theoperational procedures’ review as well as new accounts, proceduresand systems implementations. - Weekly report to Lead Logistics CXmanager through the MOS presentation about account’s performance. -Continuously strive to improve data quality, service levels andproductivity. - Support on the identification of new businessopportunities of the assigned accounts. - Monitor all open PO’s asper client’s SOP/IOP/SLA specifications. - Report any deviation tothe operation as mapped in client’s SOP/IOP/SLA. In case of exportoperation, check every booking sent by vendors and reportdiscrepancies to client via e-mail or C&E; tool. - Work closelywith the origin offices to ensure client’s SOP/IOP/SLA are followedincluding Data Quality. - Process all bookings: booked with thenominated carrier, confirm bookings during the next 24 hours afterdiscrepancies have been resolved (if any). - Send shippinginstructions to carrier on time as per the client’s SOP/IOP/SLA,ensuring the information is sent accurately. - Check destinationcountries’ regulations before shipments departure to avoid anypenalties. - Perform any transmission needed (e.g. ASN, ISF, 315message), send it on time and follow up on the correct reception. -Update all shipment details in MODS as per client’s SOP when everyevent takes place to provide end-to-end visibility or send theinformation to the GSC for MODS updates and follow those areperformed. - Keep customers duly informed about shipment statusthroughout the whole process. - Use Connective Task Management(CTM) Tool to ensure shipments are being attended to properly. -Use Communication Cost Tool (CCT) to invoice cargoes on timeavoiding Data Quality issues. What we are looking for: - At least 5years in operations or customer services roles in InternationalTransportation, Logistics, or Freight Forwarding (Desirable). -Bachelor’s Degree in international commerce, Administration,Economy, Engineering Careers or related areas. - Advanced level ofwritten and spoken English. - Knowledge of the freight forwardingbusiness. - Planning and execution capabilities. - Analytical andproblem-solving skills. - Positive, proactive, and persistent. -Responsible and organized. - Good communication skills. - Abilityto work under pressure while maintaining a quality focus. -Excellent Stakeholder management. Maersk is committed to a diverseand inclusive workplace, and we embrace different styles ofthinking. Maersk is an equal opportunities employer and welcomesapplicants without regard to race, colour, gender, sex, age,religion, creed, national origin, ancestry, citizenship, maritalstatus, sexual orientation, physical or mental disability, medicalcondition, pregnancy or parental leave, veteran status, genderidentity, genetic information, or any other characteristicprotected by applicable law. We will consider qualified applicantswith criminal histories in a manner consistent with all legalrequirements. We are happy to support your need for any adjustmentsduring the application and hiring process. If you need specialassistance or accommodation to use our website, apply for aposition, or perform a job, please contact us by ***************@maersk.com. About Us A.P. Moller - Maersk isan integrated container logistics company working to connect andsimplify its customer's supply chains. As the global leader inshipping services, the company operates in 130 countries andemploys roughly 100,000 people. With a simple end-to-end offeringof products and digital services, seamless customer engagement anda superior end-to-end delivery network, Maersk enables itscustomers to trade and grow by transporting goods anywhere - allover the world. For more information click here. #J-18808-Ljbffr Customer Service