**Join**KEYRUS** and transform the future with us!**: **Who are we?** At Keyrus, we are passionate about innovation and technology. We are a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants worldwide. In Colombia, we have been leading solutions in **digital experience** and **data intelligence** for 8 years, helping companies evolve in the digital age. **Do you like dynamic and challenging environments?** If you are passionate about the world of technology and are looking for a place where you can grow professionally, Keyrus is for you! Here, every day brings new challenges and opportunities to learn and improve. We are looking for a **Technical Support Dispatcher** for our **Teamwork** team. As **Technical Support Dispatcher**at Keyrus, you will work with a team of professionals with high technical skills, but above all with the best human qualities. You will participate in projects for clients in different industries, using the latest technologies to carry out innovative projects **What will your day-to-day be like?** At Keyrus, every day is a new opportunity to innovate and overcome challenges. You will be involved in: - Dispatching requests to the appropriate support teams based on scope and priority - Monitoring ticket queues, performing daily checks, and managing support mailboxes - Occasionally contributing to Level 2 support tasks as your skills and experience grow - Documenting procedures and maintaining accurate and up-to-date ticket notes **Do you have what we are looking for?** We are excited to meet you if: - You have at least 2 years of experience in a Help Desk or multi-client **Level 1 environment**: - You’re confident working with **Windows 10/11, Office 365, and Active Directory** - You understand** ITIL processes**and are experienced with **ticketing tools**: - You’re organized, detail-oriented, and thrive in structured support environments - You have excellent communication skills—both verbal and written - You’re autonomous, accountable, and eager to take initiative - You bring a collaborative mindset and a proactive attitude - You have a broad understanding of IT infrastructure (networks, systems, etc.) **What would make you stand out even more?** We would love to see you shine with: - An associate's degree or a relevant technical certification - Experience managing tickets in a multi-client environment - Interest in developing your skills toward Level 2 technical responsibilities - A proven ability to remain calm and solution-focused under pressure We want you to feel part of Keyrus from the very beginning! **Why Keyrus?** - We are a Great Place to Work - At Keyrus we work 100% remotely, with the possibility of 10-20% travel depending on the position - We offer a **challenging environment**, where you will work with cutting-edge technologies in the **world of consulting**: - We have competitive benefits and multiple opportunities for professional growth **Join us at Keyrus!** See you in the process!