**Overview**: **What you will be doing**: - Plan, lead and control projects and related personnel utilizing project methodologies and related tools to bring projects to successful completion, within scope, on time, and within budget - Lead team and client meetings, using engaging, informative presentation methodologies; ensuring timely follow-up and holding project team members accountable. - Create and maintain project documentation. Contribute to continuous evolvement of project documentation and methodology - Develop and manage project plans specifying goals, strategy, staffing, scheduling, and ensuring there is a clear definition of done - Deliver timely and effective updates to internal and external contacts, and update associated systems - Design solutions, take an active role in resolving conflicts, acting as a first level of escalation, and managing the delivery of the solution upon expected customer business value - Ensures customer satisfaction; identifying and mitigating risks - Proactively manage client expectations, day-to-day client interactions and ensuring there is a clear definition of done - Manage and actively participate as a member of the project team to help create a sustainable, viable solution that is tailored to the customer’s requirements and objectives, solution best practices - Orchestrate the delivery of professional services that merits customer satisfaction, promotes future software and services opportunities, and secures customers as positive references - Contribute to the best practice knowledge base of the team - Operate as a trusted advisor to potential customers; develop and maintain strategic working relationships - Mentor other team members - Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy **What will make you successful**: - Fluent in English and Spanish. Portuguese language skills are nice to have - Bachelor’s degree or equivalent experience - Demonstrated success in managing complex projects - Solid industry vertical or solution area experience - ECM or other relevant solution implementation experience - Experience in successfully providing guidance and support to developing team members - Microsoft Windows and Office proficient, including MS project and Visio, and working knowledge of program/project management software. - Strong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact - Strong facilitation and project management skills - Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department - Strong organizational, multi-tasking, and time management skills - Able to thrive in a fast paced environment - Ability to work independently and in a team environment - Self-motivated with the ability to manage projects to completion with mínimal oversight - Strong ability to manage change and comfortably handles risk and uncertainty - Average travel requirements for this job is 30% annualized, yet unique circumstances with customers may require more travel. - Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job **What you can expect next**: **Employee Perks and Programs** - Flexible Schedule. Hybrid and Remote Working. Paid Time Off. Volunteer Time Off. Wellbeing Initiatives. Career Development and Training. Reach out to your Hyland Recruiter for more information.**Welcome to** *** **#HylandLife** - Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.As we’ve grown to a company of over 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.