**Key Responsibilities**: - Record and process confidential customer information, including payments and account creation. - Handle assigned calls and provide support for service operations. - Respond promptly to customer inquiries and proactively resolve complaints. - Demonstrate in-depth product knowledge to offer effective customer support. - Process orders, forms, requests, and maintain accurate records of customer interactions. - Conduct Cross-Selling and Up-Selling to maximize sales opportunities. - Elaborate weekly KPI’s Reports - Attend training sessions to stay updated on new products and service offerings. - Proactively inform customers about new products, services, and company policies. **Requirements**: - Previous experience in customer service and/or sales roles is preferred. - Advanced English Level (C1) - Empathetic and customer-focused mindset. - Detail-oriented with excellent organizational skills. - Proficiency in using CRM systems and other relevant software. - Willingness to adapt to a fast-paced and dynamic work environment. **Note**:Contract Type: CONTRATO A TERMINO INDEFINIDO. **About Celerity Fiber by Adcomm MDU**: We are one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the “Celerity ” brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost effective bulk video services. KXknKhlvk2