Job summary We are hiring Junior Operations Support Analyst 100% Remote Work.Are you looking for a new challenge where you can grow learn and contribute from day one?At Real Tyme Analytics we're seeking a passionate Junior Operations Support Analyst to join our engineering teams. Responsibilities - Customer Support: Address customer issues escalated from L1 support including technical problems order discrepancies and product inquiries. - Technical Assistance: Provide troubleshooting and support for requests related to functionalities such as ordering and integrated systems. - Problem Solving: Identify root causes of issues implement effective solutions and document resolutions for future reference. - Knowledge Base Management: Contribute to and maintain the internal knowledge base to ensure accurate up-to-date self-service and support content. - Communication: Communicate clearly and effectively with customers and internal teams providing timely updates and detailed explanations. - Collaboration: Partner with support product and development teams to resolve issues and continuously improve the e-commerce experience. - System Administration: Support e-commerce publishing systems including user account setup permissions and configurations. - Process Improvement: Recommend and implement process improvements such as templating and automation—to enhance efficiency and reduce resolution time. - Documentation: Maintain clear and organized records of all support interactions issues and resolutions. Qualifications - Successful completion of a four-year college degree is required. - 2+ years of professional experience in the e-commerce industry or equivalent work experience in a related industry. - 2+ years of professional experience in e-commerce ticketing systems. - Proficient with HTML and CSS for publishing website banners. - Proficient with application monitoring and logging tools like Splunk AppDynamics etc. - Proficient with Oracle BCC Java SQL and SAP. - Strong soft skills: Communication Problem-solving Customer service Organizational Adaptability. Benefits - Competitive pay (USD). - 100% remote work. - Opportunity to grow and expand your career. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora