Job summary The Senior customer service analyst will be responsible for managing the full renewal lifecycle for Strategic Properties' residential communities, ensuring maximum retention, timely lease renewals, and smooth transitions for residents. Qualifications - 1+ year of experience in leasing, renewals, or customer service in multifamily housing preferred. - Strong understanding of lease agreements, Fair Housing, and renewal strategies. - High attention to detail with excellent time management. - Proficiency in property management software (e.g., ResMan, Yardi, or similar). - Comfortable managing multiple deadlines, follow-ups, and documentation. Responsibilities - Generate and deliver renewal offers no later than the 25th of the month for upcoming expirations. - Manage the renewal contact timeline: email, portal notices, text, phone follow-ups, and door postings as required. - Collaborate with Property and Regional Managers to apply updated pricing and renewal incentives. - Create, send, and track digital renewal documents, following up every 72 hours until signed. - Ensure renewal documents are signed by both resident and Property Manager within 24 hours. - Update household data, lease information, and documentation in the property management system. - Assist with nonrenewal communication and documentation. - Track and audit month-to-month leases, applying accurate rates and contacting residents as required Skills - Strong attention to detail - High productivity - Strong organizational skills Location Bogotá Benefits Equal opportunity employer Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora