**Essential Job Tasks**: - Develop and implement operational strategies to enhance guest satisfaction and drive revenue growth. - Provide leadership and direction to hotel managers and staff, ensuring adherence to company standards and policies. - Monitor key performance indicators (KPIs) and operational metrics to assess performance and identify areas for improvement. - Collaborate with other departments, such as sales and marketing, to maximize profitability and promote brand awareness. - Ensure compliance with regulatory requirements, health and safety standards, and industry best practices. - Handle escalated guest issues and complaints, resolving them in a timely and satisfactory manner. - Conduct regular property inspections to maintain quality standards and address maintenance issues promptly. - Develop and manage departmental budgets, controlling costs while delivering exceptional service. - Assist with new employee orientation, including preparing materials, scheduling sessions, and coordinating with trainers and presenters. - Coordinate with various departments within the company to ensure that new hires have access to necessary systems, equipment, and resources Objectives of the Position. - ** Operational Excellence**: Ensure the smooth and efficient operation of hotel properties, focusing on delivering exceptional guest experiences and maximizing revenue generation. - ** Financial Performance**: Drive profitability by managing costs, optimizing revenue streams, and implementing strategies to achieve financial targets and enhance overall profitability. - ** Guest Satisfaction**: Maintain high standards of service quality and guest satisfaction by monitoring feedback, addressing issues promptly, and implementing initiatives to exceed guest expectations. - ** Brand Compliance**: Ensure compliance with brand standards, company policies, and regulatory requirements, maintaining consistency in operations across all properties. - ** Strategic Planning**: Develop and execute strategic plans to drive growth, expand market share, and capitalize on emerging opportunities in the hospitality industry. - ** Collaboration**: Foster effective collaboration with other departments, such as sales, marketing, and finance, to maximize cross-functional synergy and achieve organizational goals. - ** Risk Management**: Identify and mitigate operational risks, including safety hazards, legal compliance issues, and reputational risks, to protect the interests of the organization and its stakeholders.