**Job details**: - 100% remote - Anywhere in LATAM - Independent contract/permanent position(no benefits) - $20-$25 per hour - 40 hours per week As a Technical Consulting Engineer, your main goals are to ensure Smart Bonding is operational, and increase our customer satisfaction. You would: - Analyze and solve issues of the Smart Bonding integration and all involved technologies (2nd to 3rd level support) - Manage internal support tools and Customer SLAs - Participate in developing and testing new technologies and integrations - Engage with customers and partners - Coordinate the support process between internal and external parties - Write documentation and improve our processes - Innovate Smart Bonding to improve efficiency and automation Qualification Requirements You must have: - A Methodical and structured style of working with a strong analytical mind - Robust problem solving skills - Excellent collaborative skills across multicultural teams and emotional intelligence - **Excellent English - spoken and written**: - Application Production support Experience - Similar to Cisco TAC with Python or any other Programming language coding + Testing Experience **Of advantage is any of the following**: - SaaS support experience - Experience supporting customers - Ops experience (Unix or Linux) - Scripting experience (Any programming language) - Deep understanding of APIs (Design, Implementation, Usage) - Understanding JSON / XML / YAML - Experience with Mulesoft as an API Integration Platform - Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc. - Dev experience (Any programming language) - Experience in leading projects - Knowledge of the OSI-Layers - Knowledge of text encoding - Technical Education - i.e. Bachelor or higher in STEM - ITIL Certification - DevNet Certification - Knowledge of Networking (CCNA/CCNP, TCP/IP) - Push vs Pull - Experience with the customization/implementation of ERP or CRM systems **Job Types**: Permanent, Full-time **Education**: - Bachelor's (required) **Experience**: - Technical Consulting Engineer: 3 years (required) - Application Production support Experience: 3 years (required) - Python: 3 years (required) **Language**: - English (required) License/Certification: - DevNet Certification (preferred) - ITIL Certification (preferred)