At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions that meet the unique needs of our clients' business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To support our growth, we are seeking a Tier II Application Support specialist Join our team and work in a fast-paced, rapidly growing startup environment. The growth potential and opportunities are endless, and we want you to be part of our journey. Curious about your day-to-day as a Tier II Application Support? Check out the details below Key Responsibilities: - Provide technical support for complex issues escalated by Tier I application support team. - Identify, troubleshoot, and resolve system performance, connectivity, and software-related issues. - Analyze logs and metrics to help identify application health and proactively address problems. - Collaborate with and escalate more severe issues to development or infrastructure teams. - Create and maintain technical documentation and knowledge base articles. - Stay up-to-date with product knowledge and changes to support applications effectively. - Identify opportunities for improving customer experience and provide feedback to product and development teams. Requirements: - 3-5 years of experience in a technical support role or similar position. - Experience troubleshooting and resolving complex system issues. - Working knowledge of web-based applications, APIs, and databases. - Familiarity with scripting and automation tools. - Ability to work independently and as part of a team. - Experience with logging observability systems (e.g., Coralogix or similar). - Experience with ticketing systems and knowledge base tools. - Knowledge of scripting or programming languages for log analysis is a plus. - Excellent problem-solving and analytical skills. - Strong communication and collaboration skills. Benefits include an undefined contract, a fast-growing career path, pre-paid health insurance coverage with Sura for you and a family member, flexible hours, yearly ophthalmological health bonus, and opportunities to improve your English skills by working with international teams and projects, including personalized English classes and more *All resumes and application responses must be in English. #J-18808-Ljbffr