**"Johnson & Johnson companies are equal opportunity employers"** - At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.- When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough._ **CUSTOMER SERVICE SR SPECIALIST** The Customer Service Sr Specialist is a key point of contact for internal J&J; functions and external parties to engage the Deliver and Customer Service organization. The Senior Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J; customer service processes, products, and their interrelationship. The CS Senior Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Commercial, Supply Chain, Finance, Global and Shared Services and other stakeholders to resolve customer issues. The CS Senior Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed **You will be responsible for**: Responsible for order management activities including: - Scheduling deliveries and appointments - Manage and process orders - Order tracking and support to customer inquiries for new and existing orders Responsible for invoice management activities including: - Invoicing customer sales orders - Facilitating invoice corrections -Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements Solve issues related to: Orders, Claims management, Returns management, Recall management **Qualifications** **Qualifications - External & Internal** **Requirements and Education**: University/Bachelor’s Degree or Equivalent 3-5 Years 3 years minimum **Knowledge and Skill Sets**: Technical skills: MS Office, SAP, CIC - Professional skills: Ability to make decisions; Perform efficiently and effectively; Deal with multi-source of information. Demonstrate proficiency in written and oral communications. People and stakeholder management. Process improvement experience. - Language: English intermediate or Multi-lingual (based on the regional requirement) **Primary Location**:Bogotá, Colombia **Primary Location** Colombia-Distrito Capital de Bogotá-Bogotá - **Organization** Johnson & Johnson de Colombia S.A. (7755) **Job Function** Operations **Requisition ID** 2206038138W