Project Manager & Operations Lead Role We are seeking an experienced IT Service Delivery professional to oversee the day-to-day operations of our IT infrastructure and support teams. - Lead a team of IT professionals across HelpDesk and Onsite Support functions, ensuring seamless delivery of high-quality technical support services. - Supervise the installation, configuration, and maintenance of servers, networks, operating systems, and databases to guarantee business continuity. - Coordinate and ensure timely response to IT incidents, service requests, and escalations, minimizing downtime and maximizing customer satisfaction. - Develop and monitor KPIs and SLAs to measure service excellence and client satisfaction, aligning with industry best practices. - Ensure compliance with cybersecurity standards and data protection policies, safeguarding sensitive information and upholding regulatory requirements. Key Requirements Strong knowledge of IT infrastructure: networks, servers, storage, and virtualization. Experience with IT management tools (e.g., ITSM platforms, HelpDesk systems). Familiarity with cybersecurity and compliance regulations. Proficiency with cloud platforms such as AWS, Microsoft Azure, or Google Cloud. Strong leadership and people management skills. Excellent problem-solving and decision-making abilities. Effective communication with both technical and non-technical stakeholders. High adaptability to new technologies and working methodologies. Customer-oriented mindset and proactive attitude.