**Responsibilities**: - Work closely with departmental managers to determine future network needs and plan for network changes - Escalations - Standard Desktop Support - Troubleshooting networking, Software and issues related to: Azure Active Directory, Office 365, Firewall, Server, Network Connectivity and functionality - Handle IT Service Ticketing system and close out pending or outstanding job request using Connect wise platform - Analyze the current network structure and submit quarterly comprehensive reports to executive team on how to make the network more efficient **Requirements**: - Professional/ Advanced English - Updated USA Visa - Great attitude, flexible and a team player. - Familiarity with Networking Services - Proficient with handling Servers and systems for effective troubleshooting - Familiar with Azure Active Directory - Level 2 engineer / Tier 2 High understanding of resolution. - Good Communication skills, ability to handle escalated issues. - Knowledge of LAN/WAN routing, wireless and firewall administration. - __________________________________________ **Systems & Network Administrators** **Responsibilities**: - Work closely with departmental managers to determine future systems & network needs and plan for system changes - Develop methods to be used to test and implement new equipment. - Create projects that are designed to either add functionality required by the company or to address ongoing system or network failure issues - Engage in regular systems and network troubleshooting activities and resolve them or scalate with proper documentation on steps taken - Analyze the current IT infrastructure and submit quarterly comprehensive reports to the executive team on how to make them more efficient **Requirements**: - Excellent English both spoken and written. - Great attitude, flexible, and a team player. - Knowledge in Microsoft Server Technologies - Experience with Microsoft 365 solutions - Experience with Technical experience in a Server/Network Admin role and MSP experience, industry certifications (**MCSE **/ MCSA / CCNA, etc.) preferred but not required. - Must Reside or available to relocate to Santo Domingo, Dominican Republic - ________________________________________ Pay: From $5,000,000 per month Ability to commute/relocate: - Bogotá, Distrito Capital, Cundinamarca: Reliably commute or planning to relocate before starting work (required)