At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured; where treatments are smarter and less invasive; and where solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, profoundly impacting health for humanity. Learn more at Function: Customer ManagementJob Sub Function: Customer Service OperationsJob Category: Business Enablement / SupportLocation: Bogotá, Distrito Capital, Colombia Job DescriptionThe Customer Service - Regional – Representative is a key point of contact for internal J&J; functions and external parties to engage with the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role should demonstrate a solid understanding of J&J; customer service processes, products, and their interrelationships. The CS Specialist is expected to navigate key relationships and collaborate across functions, including Supply Chain, Finance, and Shared Services, to resolve customer issues. The CS Representative reports directly to a Customer Service Supervisor and escalates issues as needed. Essential Duties and ResponsibilitiesOrder management activities: scheduling deliveries and appointments, processing orders, order tracking, and supporting customer inquiries for new and existing orders.Invoice management activities: invoicing customer sales orders, facilitating invoice corrections, reviewing billing plans, liaising with Finance for credit/debit processing, and handling special invoicing requirements.Resolving issues related to orders, claims, returns, recalls; interacting with other areas to find solutions; contacting customers with final solutions.Special RequirementsUniversity/Bachelor's Degree or equivalentLanguage: Bilingual (Spanish and Portuguese)Other FeaturesTypically requires minimal 2 years of related experienceLocation: Bogotá, ColombiaKnowledge and SkillsOffice skills: Telephone, Email, OutlookProfessional skills: Quick decision-making, efficiency, dealing with multiple sources of information, strong communication skillsCore CompetenciesDevelop insights into patient, customer, market, and community needs.Use insights to identify unmet needs.Challenge the status quo, adapt to change, and seize opportunities.Communicate risks and maintain high standards of quality and compliance.Engage in transparent, constructive conversations and contribute to high-performance teams.Our Commitment to Diversity, Equity & Inclusion (DEI)Rooted in our Credo, DEI fuels our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We value all perspectives, abilities, and experiences, fostering an inclusive environment where everyone can reach their potential. At Johnson & Johnson, we all belong. #J-18808-Ljbffr