HELPDESK LEVEL II TECHNICIAN The role will be the first main contact for all tier-2 technical support needs for internal users. The position will provide customer service and troubleshoot a variety of technical issues, including hardware, software, utilities, and telecommunications. RESPONSIBILITIES - Providing technical support and consulting services on all IT related matters - Answering inquiries received at the Help Desk and accurately classifying, prioritizing and recording the service requests into Zendesk Ticketing system - Working with users to appropriately diagnose the nature of their problems and resolving software, hardware and mobile device issues - Working with vendor support contacts to resolve technical problems with desktop computing equipment and software - Responsible for imaging, configuration and deployment of new workstations - Redeployment (imaging and configuring) of workstations to new users as necessary - Checking the queue for tickets that have come in after other shifts have ended and working tickets that can be worked - Escalation Point for Tier 2 or management as necessary - Correctly prioritizing tickets as needed (Low, Normal, High, Urgent, Critical) **REQUIREMENTS**: - 2-4 years of experience in IT or an equivalent combination of work experience and education - Bachelor’s degree in a related field preferred - Strong analytical, quantitative, and problem-solving abilities - Ability to identify and solve problems with limited supervision - Thorough attention to detail - Experience excelling within fast paced, high energy environments - Entrepreneurial minded with an internal drive to continuously hit goals and succeed - Fluent English Tipo de puesto: Tiempo completo Sueldo: $4.000.000 - $4.200.000 al mes