UnifyCX is growing, and we are looking for anexperienced Senior Operations Manager to join our motivated andambitious team in Barranquilla. What Will You Do? As the SeniorOperations Manager, you will provide inspired leadership byoverseeing the day-to-day and strategic operations of multipleaccounts. This includes managing teams of contact center agents,team leaders, and operations managers. You will contribute to thegrowth of UnifyCX by partnering with various departments and clientsuccess managers to drive overall performance and results. Who YouAre To be considered, candidates should have: - 5+ years of provenoperations management experience - Strong analytical andproblem-solving skills - Excellent leadership and managementabilities - Ability to work independently and collaboratively -Excellent written and verbal communication skills - Proficiency inMicrosoft Office Suite - Experience with Six Sigma methodology(preferred) - Ability to manage multiple priorities in a fast-pacedenvironment - Ability to acquire and maintain in-depth knowledge ofcompany operations, systems, contract guidelines, and policies -Professional handling of confidential information Who We AreUnifyCX is an emerging Global Business Process Outsourcing companywith a strong presence in the U.S., Colombia, Dominican Republic,India, Honduras, and the Philippines. We provide personalizedcontact centers, business processing, and technology outsourcingsolutions worldwide. Over nearly two decades, UnifyCX has grownfrom a small team to a global organization dedicated to supportingour international clients. At UnifyCX, we leverage advanced AItechnologies to enhance customer experience (CX) and improveoperational efficiency. Our commitment to innovation makes us atrusted partner, helping businesses meet the evolving demands of aglobal market with agility and precision. UnifyCX is a certifiedminority-owned business and an EOE employer that values diversity.#J-18808-Ljbffr