**Job Title: Front office customer support** Who We Are BioTech Pest Management is a pest control boutique that specializes in treating rodents and pests local to the Washington DC region. We are not your everyday pest control company. In just a few years, we have become the go-to company for your pest control needs. Due to how well we have performed in the past few years, we are looking to bring on the right person to help us grow. Our goal is to eventually have a second headquarters in Colombia for all our front office, marketing, data analysis, documentation, and virtual assistant personnel. What You Would Be Doing First, you will go through a training program to acquire the knowledge you will need to be successful, obtain hands-on experience, and get acclimated to the day-to-day regimen of the job. Then, you will be responsible for the following: - Answer questions and resolve issues from customers. - Schedule jobs for our technicians. - Charge credit cards, create invoices, create proposals. - Process and organize paperwork. - Perform daily data entry tasks. - Responsive to communication from team members and customers during work hours via phone, WeChat, etc. Who We Are Looking For - Has an upbeat personality. - Is detail-oriented and responsible. - Possess great interpersonal, oral, and written communication skills. - Loves to learn new things and enjoys being challenged. - Is open to a flexible working schedule when needed. What You Get Out Of This If you value learning and being an important part of a fast-growing company, then this opportunity might be a good fit. You will get the following out of this opportunity: - Be a part of a fast-growing and industry changing company. - Have the opportunity for career growth and advancement. - Have your ideas, suggestions and unique perspective valued. - Work from home, in an easygoing office politics-free environment. - Get a company laptop, headset, mobile phone, 10 paid vacation/sick days (1 additional every year), and 10 paid holidays. - We offer comprehensive benefits such as health insurance, pension, liability insurance/arl, and caja de compensación in the form of a $100/month stipend. - We also offer a bonus of 50% of your monthly salary every 6 months. - Details: - Payroll twice a month - $150/month for training - 2 to 4 weeks - $400/month for probation - depending on the performance - Main Shift: Mon-Fri 8am-4pm EST and every other Sun 9am-6pm EST - $700/month for 1 front office personnel working by himself/herself - $650/month for 2 front office personnel working together - Secondary shift: Mon-Fri 4pm-9pm EST, Sat and every other Sun 9am-6pm EST - $650/month for 1 front office personnel working by himself/herself - Note: After 12 months, we are open to discussing a pay raise depending on performance. Learn More About Us Tipo de puesto: Tiempo completo **Salary**: $1,300,000 - $2,300,000 per month Ability to commute/relocate: - Barranquilla, Atlántico: Reliably commute or planning to relocate before starting work (required) **Experience**: - customer service: 1 year (preferred) **Language**: - English (required) Shift availability: - Day Shift (required) - Night Shift (required)