🚀 Join Our Team at Solvo Global! Solvo Global is looking for a Customer Service Representative to join our team! If you have excellent English skills (9-10), customer service experience, and are ready to work remotely from Bogotá, Bucaramanga, Medellín, Cali, Armenia, this opportunity is for you! 🌟 💼 Position: Customer Service Representative 📋 Responsibilities: - Handle customer inquiries via phone, email, and text messages. - Resolve customer issues efficiently and aim for first interaction resolution. - Track and report on key performance metrics like Net Promoter Score (NPS) and resolution rates. - Maintain accurate records of customer interactions and transactions. - Collaborate with different departments to ensure customer satisfaction. - Utilize Zendesk to manage and respond to customer inquiries. ⏰ Schedule: Monday to Friday | 11:00 AM - 8:00 PM ✅ Requirements: - Proven experience as a Customer Service Representative or in a similar role. - Familiarity with customer service metrics like NPS, first interaction resolution, and call handling. - Excellent verbal and written communication skills. - Strong problem-solving skills and attention to detail. - Ability to handle multiple tasks and prioritize effectively. - Experience with Zendesk is a plus. - Visa permit is a must, as training will be conducted in the US. 🎁 Benefits: - Indefinite-term contract.📒 - Excellent work environment 😁 - Additional perks! Enjoy our Solvo University, with free English and Excel courses for you and a family member, compensation fund benefits, discounts, and more! 📚 📞 For more information, contact us at: 3125240467 or email: [email protected]