JOB DESCRIPTION It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. As a Customer Operations Specialist, you are responsible for delivering outstanding, customer-centric operational execution that maximizes profitability. This requires precise and timely coordination of activities, as well as close collaboration with cross-functional teams to ensure seamless and efficient integration of operations. Additionally, the specialist must effectively manage resources to minimize costs while supporting the achievement of organizational goals. How you create impact Understand and deliver on the customer promise through proactive shipment management Collaborate with Sales and CCL teams to implement new customer accounts, ensuring a smooth onboarding process Manage airport-to-airport airfreight solutions, optimizing operational performance Plan international transit routes with precision, selecting the best options based on product and customer requirements Guarantee timely and accurate data entry, reducing manual interventions and unnecessary communications What we would like you to bring Academic background in International Trade, Foreign Commerce, Logistics, or related disciplines Previous experience in similar roles within freight forwarding agencies or logistics operators Intermediate English proficiency, both spoken and written, suitable for business interactions What's in it for you Step into a high-impact position where precision, agility, and customer focus define success. As a key player in operational excellence, you'll navigate international freight, optimize transit routes, and deliver tailored transport solutions that keep goods moving and clients smiling. If you're passionate about creating seamless journeys and managing complex challenges, this is your gateway to the fast lane of logistics. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.