Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser hardworking abouHappinesst delivering outstanding Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: Monitoring Analyst 7*24 SoftwareOne Scope: Full-time | Office: Medellín | On site How a day to day would look like in this role: - Proactively supervise systems and services to identify and resolve issues before they impact users. - Use monitoring tools to supervise system performance, availability, and security. - Perform root cause analysis and implement corrective actions for any incidents or outage. What we need to see from you Profile: Technical or technological education in systems or related fields. With approximately one (1) year of experience and knowledge working as an operations and monitoring analyst for on-premises platforms and Office365 services. This role requires full-time dedication to ensure the performance, security, and availability of critical IT services. - Required skills:Knowledge of supervising tools, ITSM, and SLA resolution. Important availability for 24/7 on-site support. BENEFITS: - Creative culture with lived what we value for an appreciative and supportive work environment. - Employee recognition programs. - A variety of training and development opportunities. - Work-life balance. - Referral bonus program. - Multicultural interaction. - Contribution to society through employee initiatives. - Corporate events. - Newest technologies for our clients and colleagues. - And much more! Job Function Software & Cloud