We are an outsourcing company focused on the needs of small and medium businesses that seek professional, talented individuals in an array of fields such as bookkeeping, Executive Assistant, architecture, and many moreThis position is responsible for assisting customers, maintaining financial records, and facilitating communication amongst departments. It is ideal for people who are motivated, can prioritize work assignments, and are capable of taking ownership of their work. - **Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. Acknowledging and resolving customer complaints. Contact suppliers for product/order statuses; follow up. - Resolve order discrepancies, missing items, etc. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues, suppliers and internal departments, as necessary. - Providing feedback on the efficiency of the customer service process. - Ensure customer satisfaction and provide professional customer support. **Requirements**: - High school diploma, general education degree, or equivalent. - Ability to stay calm when customers are stressed or upset. - Comfortable using computersExperience working with customer support. **Job Types**: Full-time, Permanent **Salary**: From $2,000,000 per month Application Question(s): - Do you live in Bogota? - This is a presential position, can you work from Monday to Friday in our office in Barrio Chico? - Can you sustain a conversation in fluent English (B2,C1,C2)?