Customer Success Manager/Technical Account Manager Customer Success Manager/Technical Account Manager 22 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from ProcessMaker We're looking for a Customer Success Manager (CSM) with strong technical acumen who can also operate like a Technical Account Manager (TAM). In this hybrid role, you'll be the primary point of contact for a portfolio of strategic customers, helping them maximize our platform's value while guiding them through technical implementations, troubleshooting complex issues, and collaborating with product and engineering teams. This is a high-impact, customer-facing role that requires someone who is both relationship-driven and deeply technical—a trusted advisor who can speak the language of developers, IT admins, and executives alike. Responsibilities - Serve as the main post-sales point of contact for customers, ensuring a smooth onboarding and implementation process - Lead technical installations, configurations, and integrations of our SaaS product, often in complex IT environments - Translate business needs into technical solutions, acting as a bridge between customer teams and our internal Product and Engineering teams - Provide ongoing support and guidance, ensuring customers are fully leveraging the platform to meet their objectives - Monitor usage and health metrics to identify risk and opportunity, proactively engaging customers to drive adoption and renewal - Own the customer journey post-sale: onboarding, enablement, ongoing support, expansion, and renewal - Deliver training, documentation, and tailored walkthroughs for technical users - Serve as the customer's voice internally by sharing feature requests, bug reports, and usability feedback - Collaborate closely with Sales, Product, Engineering, and Support teams to ensure seamless and cohesive customer experiences Minimal Qualifications - 3–5+ years in Customer Success, Technical Account Management, Solutions Engineering, or a similar customer-facing technical role - Proven experience deploying or supporting complex SaaS platforms, ideally in enterprise environments - Proficiency in one or more of the following: Linux/Unix systems, APIs, scripting (e.g., Python, Bash), Docker, cloud platforms (AWS/GCP/Azure), databases (SQL) - Strong troubleshooting skills and the ability to debug complex systems - Excellent communication and interpersonal skills—comfortable working with both business and technical stakeholders - Experience with customer success platforms, ticketing systems, and CRM tools (e.g., Zendesk, Salesforce, Gainsight) Preferred Qualifications - Familiarity with BPM, workflow automation, or low-code platforms - Previous experience in implementation consulting, pre-sales engineering, or professional services - Knowledge of identity and access management (SSO, SAML, OAuth) - Experience with DevOps practices or CI/CD pipelines - Fluency in a second language (e.g., Spanish, Portuguese) is a plus for global customer coverage What We Value We're a values-driven company that believes success comes from empowering our team and customers. Our core values include: - Self-Development – We embrace growth mindsets and continuous learning - Focused on Customer – We listen deeply and act in the customer's best interest - Builds Trust – We operate with transparency, integrity, and reliability - Ownership – We take initiative and follow through on our commitments - Drives Results – We stay focused on impact and outcomes Success in This Role Looks Like - High customer satisfaction (CSAT/NPS) and retention - Successful technical onboarding and low time-to-value - Increased customer product adoption and expansion - Positive internal feedback from Sales, Product, and Engineering on cross-functional collaboration - Customers see you as a trusted technical partner and advocate Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Sales and Business Development - Industries Software Development Referrals increase your chances of interviewing at ProcessMaker by 2x Get notified about new Technical Account Manager jobs in Bogota, D.C., Capital District, Colombia. 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