**About Freyr Inc**: Freyr has grown to be a trusted Regulatory partner to 1100+ global customers, including 8 of the Global Top 10 Drugs and Biotechnology Companies, 4 of the Top 10 Med Tech and Healthcare Equipment and services companies, 2 of the Global Leading COVID Vaccine companies, 5 of the Global Top 10 Household & Personal Products Companies, and 2 of the Top 10 Food & Drinks Companies, and 100s of Mid-market $1+ Billion BioPharma, and Several Small and Medium, Fast Growing Life Sciences companies, CROs, and Standards Agencies. **Our Specialties**: Regulatory Consulting & Strategy, Regulatory Operations & Affairs, Regulatory Software Solutions, Regulatory Information & Intelligence, Global Regulatory Responsibility Services, Regulatory Publishing & Submission, Regulatory Medical Writing, IDMP, Medical Devices Regulatory Services, Regulatory Artwork & Labeling, CMC, Medical Devices, Pharmaceutical, Biotechnology, Biosimilar, Cosmetics, Consumer Healthcare, OTC, Regulatory Intelligence, food supplements, Global Regulatory Affairs, Labeling, Artwork, chemicals, eCTD, and Regulatory software solutions What you will be doing as a **Technical Support Specialist** **Description**: - Good Hands-on working in technical support for a product development company. - Educate the customer about the nuances of the support process and anticipate any obstacles and challenges. - Good IT skills and comfortable using ITSM ticketing tools such as Service Now, Remedy etc.. - Attention to issue details and documenting the issue in ticketing tool with adequate information. - Strong, demonstrable written and verbal communications skills - Excellent computer navigation skills and PC Knowledge - Ability to collaborate with technical/engineering team to support with customer issues. - Ability to handle stress and demonstrate strong problem-solving ability. - Willingness to work in shifts. - Proactively communicate system and process issues and customer feedback trends to management. - Experience in Ticket Handling (Incident, Service Request, Change). Initiating bridge calls as part of ticket closure. - L3 and L4 ticket handling experience is must. Tipo de puesto: Tiempo completo Experiência: - Technical Support: 4 años (Obligatorio) - ITSM ticketing tools such as Service Now, Remedy etc..: 2 años (Obligatorio)