**Job Title: Call Center Manager** **Location**:Remote (CST Timezone) **Working Schedule**: Monday - Friday, 11:00 AM to 07:00 PM CST (Need to have staggered hours to have weekend call coverage) **Job description**: **Key Responsibilities**: Team Leadership and Management: - Lead and inspire a team of call center representatives to achieve performance targets and sales goals. - Conduct regular performance evaluations, provide constructive feedback, and implement improvement plans as needed. - Cultivate a positive and collaborative work environment that fosters individual growth and team success. Sales Training and Coaching: - Develop and implement comprehensive sales training programs to equip team members with the skills and knowledge necessary for success. - Provide ongoing coaching and support to representatives, including effective objection-handling techniques and critical thinking skills during customer interactions. - Monitor calls regularly to deliver real-time feedback and coaching to enhance performance and customer satisfaction. Customer Acquisition Strategy: - Collaborate with internal teams and external partners to ensure the call center targets the right customer demographics and segments. - Utilize customer data analytics to optimize lead generation strategies and drive continuous improvement in appointment settings. Communication and Reporting: - Maintain effective communication channels with onshore teams to provide updates on call center operations, performance metrics, and opportunities for improvement. - Generate regular reports and insights to track progress toward goals and identify areas for enhancement. - Serve as a liaison between the offshore call center and other departments to facilitate seamless coordination and alignment. **Qualifications**: - 2+ years of experience in call center management, preferably within the solar industry. - Strong leadership skills with the ability to motivate and inspire a team to achieve exceptional results. - Proficiency in using call center software, with experience in 59dialer preferred. - Excellent communication and interpersonal skills, with a customer-centric mindset. **Nice-to-Haves**: - Previous experience in solar call center management.