Posted 3 days ago About TaskUs: TaskUs is a providerof outsourced digital services and next-generation customerexperience to fast-growing technology companies, helping itsclients represent, protect and grow their brands. Leveraging acloud-based infrastructure, TaskUs serves clients in thefastest-growing sectors, including social media, e-commerce,gaming, streaming media, food delivery, ride-sharing, HiTech,FinTech, and HealthTech. The People First culture at TaskUs hasenabled the company to expand its workforce to approximately 45,000employees globally. Presently, we have a presence in twenty-threelocations across twelve countries, which include the Philippines,India, and the United States. It started with one ridiculously goodidea to create a different breed of Business Processing Outsourcing(BPO)! We at TaskUs understand that achieving growth for ourpartners requires a culture of constant motion, exploring newtechnologies, being ready to handle any challenge at a moment’snotice, and mastering consistency in an ever-changing world. WhatWe Offer: At TaskUs, we prioritize our employees' well-being byoffering competitive industry salaries and comprehensive benefitspackages. Our commitment to a People First culture is reflected inthe various departments we have established, including TotalRewards, Wellness, HR, and Diversity. We take pride in ourinclusive environment and positive impact on the community.Moreover, we actively encourage internal mobility and professionalgrowth at all stages of an employee's career within TaskUs. Joinour team today and experience firsthand our dedication tosupporting People First. Position: Learning Experience Manager TheLearning Experience Manager will be responsible for coordinating,organizing, and implementing all of our training programs. Theywill work closely with our Learning Experience Leaders and othersite managers daily to ensure the quality of all programs and toexecute and deliver world-class training for all of our teammatesand future leaders. Responsibilities include but are not limitedto: 1. Maintain Training Schedule for Colombia and Mexico Sites toensure transparency with other departments. 2. Update allSpreadsheets for rosters for Colombia and Mexico Team as employeesare added or deleted. 3. Create Seats for New Training Staff,including updated job descriptions, duties, and pay ranges. 4.Interview for New Training Staff, including interview questionsregarding skillset and culture. 5. Onboard Training Staff with acomplete overview of TaskUs culture and Job Expectations. 6. SetJob Expectations with Training Staff, including all policies andprocedures for training staff. 7. Grade Training Staff on TrainingSkill Sets, where KPIs are assessed and measured. 8. DevelopTraining Staff and Leadership with education and certifications inthe area of continued education. 9. Observe Training Staff duringtraining classes to maintain excellence in performance. 10. ProvidePositive and Constructive Feedback for coaching and mentoring eachtrainer for improvements and praise. 11. Provide KPIs and standardsfor each quarter for Training Staff, setting goals for each trainerquarterly. 12. Provide tools/resources to assist in excellenttraining material creation. 13. Document information on eachTraining Staff Member, maintaining electronic records. 14. Receiveand analyze training evaluation forms for each class to identifytrends and patterns for improvement. 15. Create and maintaintraining methodologies for the department to enhance the trainingexperience. 16. Develop training courses to further educate currentemployees for possible higher positions. 17. Maintain strongcommunication with Recruiting and Operations to co-create a strongcycle from pipeline to production. Qualifications: 1. Five years oftraining experience. 2. Two years of management experience. 3. Twoyears of BPO Experience. 4. Strong written and verbal communicationskills. 5. Strong coaching and mentoring skills. 6. Strong will tolearn and adapt to quick change. 7. Proficient in Microsoft Officeand Google Suite applications. 8. Strong interpersonal, conflictmanagement, and mentoring skills. 9. Ability to work on a flexibleschedule including weekends, holidays, evenings, and long hours.10. High energy, enthusiastic, motivational training style. 11.Strong organizational, planning, project management, problemresolution, communication, presentation, facilitation, andinfluencing skills. About TaskUs: TaskUs (NASDAQ: TASK) is aprovider of outsourced digital services and next-generationcustomer experience to innovative and disruptive technologycompanies, helping its clients represent, protect, and grow theirbrands. Leveraging a cloud-based infrastructure, TaskUs servesclients in the fastest-growing sectors, including social media,e-commerce, gaming, streaming media, food delivery, andridesharing, HiTech, FinTech, and HealthTech. How We Partner ToProtect You: TaskUs will neither solicit money from you during yourapplication process nor require any form of payment to proceed withyour application. Kindly ensure that you are always incommunication with only authorized recruiters of TaskUs. DEI: InTaskUs, we believe that innovation and higher performance arebrought by people from all walks of life. We welcome applicants ofdifferent backgrounds, demographics, and circumstances. Inclusiveand equitable practices are our responsibility as a business.TaskUs is committed to providing equal access to opportunities. Ifyou need reasonable accommodations in any part of the hiringprocess, please let us know. #J-18808-Ljbffr