Hey, it's time for you to join us in showing the world that we are the company changing paradigms, revolutionizing the way we see time! Do you want to know why Rappi? ️ WE SEE OPPORTUNITIES where others see problems ️ WE SEE CLOSE where others see distance ️ WE SEE ADRENALINE where others see pressure. Join a team where everyone is capable of EVERYTHING, where all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training, or experience. Interested in how you'll help us impact our ecosystem? Rappi Cargo is our B2B logistics as a service (LaaS) solution. Currently, it operates with select retailers and is in constant development. Our goal is to become LATAM leaders in "last-mile as a service" by developing a robust, scalable solution and streamlined operations, helping our partners excel in e-commerce, identifying opportunities both within our operations and in our partners’ businesses. We are seeking a global Customer Success Sr Analyst for our Cargo team, passionate about technology, with a strong analytical mindset. You will support sales teams by designing growth and operational strategies to maximize value for partners across our 9 countries. As part of Rappi, your responsibilities will include: - Applying growth strategies to increase order potential of small and medium-sized partners - Managing the collections cycle, including settlement, invoicing, and collections - Achieving targets for quality metrics - Identifying process improvements and proposing creative solutions - Implementing growth campaigns and consulting with partners to grow their businesses - Gathering partner feedback and translating market needs into technical features - Designing analytics sharing methods and standardizing dashboards and templates for external presentation (note: this role designs dashboards but does not build them) What are the requirements to join this neon universe? - 3-6 years of professional experience in analytical roles within tech or logistics - Bachelor's degree, preferably in a quantitative or business field - Ability to manage relationships with internal and external stakeholders - Fluency in a second language, either English or Portuguese - Ability to analyze complex problems and develop effective action plans - Skill in translating data into clear stories for external audiences - Entrepreneurial, proactive, and productive with a "roll up your sleeves" attitude - Intermediate or Advanced Excel skills - Intermediate or Advanced SQL skills #J-18808-Ljbffr