Involves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. General job description: Under close supervision, performs the following activities: Assists customers by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter and over-the-phone service. Prepares various operations reports by typing or other methods. Handles customers with packages in cages. Maintains and audits records and files as assigned (airway bills). Reviews airway bills and registers as necessary. Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination. Provides administrative and clerical support to the Station Operations Manager. Interfaces with customers on customs-related issues. Maintains a neat and clean appearance of the workplace/front counter, self, and uniform. Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments, and submits sales leads. Performs other duties as assigned. Minimum Requirements: Minimum Education: High School degree/Equivalent. Fluency in the local language (spoken and written). Basic English proficiency. Minimum Experience: At least one (1) year of clerical or customer service experience in a service environment. Minimum Skills: Good general office skills including typing, filing, and computer literacy. Excellent communication, organizational, and human relations skills. Clear and articulate speaking voice; neat appearance and professional demeanor. Ability to successfully complete the Reading, Listening, Sorting, and Math sections of the Basic Skills Test. Ability to lift up to 70 lbs (32 kg) and maneuver packages weighing up to 150 lbs (68 kg) with appropriate equipment. Availability to work variable shifts. FedEx is recognized globally as a leading company, known for innovation, workplace excellence, and social responsibility. Our awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 GPTW’s Best Workplaces in Latin America (24th) 2021 FedEx Mexico in GPTW’s ranking for 18 consecutive years Multiple sustainability and social responsibility certifications and recognitions. #J-18808-Ljbffr