**About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction **Job Summary**: Agents provide assistance to technicians, who ask for assistance during printers repairs. It is 70% chats and tickets and 30% incoming calls. - Special account: provides tech support to corporate users. It manages tickets and incoming calls. Every new hire starts in this LOB - Chats - Predictive: handles predictive alerts reflected in the system. It is 100% tickets. Only for teniors. **Primary Job Responsibilities**: - Manage inbound and outbound calls, chats and tickets. - Effectively communicates resolution to customer issues, summarize ideas and provide concise answers. **Skills/Knowledge/Abilities**: **Education**: **Experience Target**: **Specialized Certifications**: