As a Senior Solution Consultant, you will play a crucial role in helping organizations improve their customer experiences through Genesys Cloud. The AI-powered Experience Orchestration platform empowers businesses to provide empathetic, personalized experiences at scale, driving customer loyalty and business outcomes. With a strong background in solutions engineering and consulting, you will work closely with sales account executives to develop new business opportunities across all Genesys product lines. Your key responsibilities will include providing technical and consulting expertise to customers, managing assigned prospects to progress sales opportunities, and ensuring sales account executives are supported properly. You will act as a link between the customer's needs and potential solution value, leveraging your understanding of customer problems and solution benefits to drive sales success. Key Responsibilities: