SAP BASIS | LYQ-710

Sólo Para Miembros Registrados


Job summary SAP SE – DCEM in Bogota, D.C., Capital District, CO. An engineering graduate with a strong background in SAP technical consulting. At least 2 years in a customer-facing role (e.g., consulting, IT support, IT services). Responsibilities - Manage end-to-end customer engagement and delivery of contractual agreements and services, with a focus on SAP S/4HANA private cloud edition deliverables. - Support customers' day-to-day operations, including technical and infrastructure aspects like IP ranges, load balancer setup requirements, and VPN networks. - Supports DR external Testing and validation for customers - Handle support tickets, bridging customer queries and requirements with the technical operations team. Skills - Must have exposure to SAP Basis, SAP S/4HANA, and cloud platforms like Azure and AWS in the context of SAP Greenfield and Brownfield customers. - Strong knowledge of IT Service Management, SAP Basis, and SAP Application. - Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers. - Advanced knowledge of SAP Basis, SAP S/4HANA, and cloud services (e.g., Azure, AWS, GCP). - Knowledge of HA/DR (SDDR, LDDR, RTO, RPO) is essential. Customer Focus and Communication - Excellent customer focus, networking, and relationship-building skills. - Results-driven mindset with effective decision-making abilities. - Deliver effective customer communication using digital mediums to achieve high customer satisfaction. Organizational Skills - Self-organized and capable of managing their own workload effectively. - Experience in handling escalations and working with cross-cultural and cross-functional teams. - Familiarity with ECS operations infrastructure, processes, and automation tools such as SPC and TIC. - Proficiency in project management fundamentals, ITIL, Lean Fundamentals, cloud architecture, and IT technical infrastructure. Work Experience - An engineering graduate with a strong background in SAP technical consulting. - At least 2 years in a customer-facing role (e.g., consulting, IT support, IT services). Stakeholder Collaboration - Liaise with various SAP stakeholders, including Sales, Presales, Renewals teams, and Customer Success Partners, to ensure customer success. - Work seamlessly with SAP Enterprise Cloud Services internal delivery teams throughout the customer engagement lifecycle. - Review account status and determine if account needs transition based on growth in volume or complexity. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora

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