At Excis, we're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations in Bogotá. We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. Key Responsibilities: - Install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanners, audio-visual equipment, and mobile devices. - Perform SOP-based software installations, support, and updates (includes MS Windows 10/11, M365 suite, Teams). - Assist with infrastructure and network connectivity issues as per instructions from the Customer or TechM remote IT teams. - Provide basic training to end-users on hardware and software usage. - Provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - Assist with physical rack and stack operations. - Assist in performing physical audits and asset tagging. Requirements: - Bachelor's Degree or equivalent in Computer Science or related field. - CompTIA A+, Microsoft Certified Professional (MCP) or better. - Minimum of 18 months' years of IT experience. - Mobile device management, including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. - Proven ability to multi-task, effectively determine priorities, and meet SLAs. - Adaptable and flexible in a fast-changing industry and work environment. - Willing to work off-hours and weekends when required for projects or emergency support. - Language & Communication: Fluent in both spoken and written Spanish and English. Why Join Us? We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.