Agente de Call Center Bilingüe (English B2+/C1)

Location: Colombia Work Mode: Remote BYOD (Bring Your Own Device) Department: Operations / Delivery Reports to: Team Leader About Influx Influx is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams. At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance while maintaining a strong focus on work-life balance and long-term career growth. About the Role Were looking for a Senior Customer Service Agent someone who doesnt just respond to customers, but manages and improves an AI-powered support system. In this role, youll operate like a manager but your team is AI. Help the customer Review and refine AI-generated responses Handle complex or sensitive escalations Apply judgment where AI falls short Improve the system Upgrade knowledge bases and workflows Identify and fix systemic issues Build operational context (customers, products, policies) Continuously train and optimize AI performance Your main tool? Writing. More specifically: reviewing, refining, and elevating AI-generated communication. Required Profile Advanced English level ( B2+ spoken and written). Previous experience in BPO / Customer Support environments. High agency (you act first, report second) Curiosity and openness to new technologies Technical Requirements (BYOD) Reliable and stable internet connection. Computer with minimum Intel Core i5 processor or equivalent. Noise-canceling headset. A fully functional laptop and reliable high-speed internet are required (Windows operating system only; iOS is not supported). Working Conditions & Benefits 100% remote work modality. Stable employment contract. Career growth opportunities within an international organization. Supportive and collaborative work environment. Why Join Us? Be part of a fast-growing global organization with international exposure. Work with innovative clients and cutting-edge tools. Build a long-term career with continuous learning and development opportunities. Enjoy a remote-first culture that values accountability, autonomy, and performance. Join a people-centered company where your contribution truly makes an impact.

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